Customer Analytics Lead

📋 Description

• Own the end-to-end analytical view of the customer journey from pre-acquisition to retention and
• Develop segmentation frameworks and track health, trends, and commercial impact of key cohorts.
• Deliver insights on acquisition efficiency, retention dynamics, LTV, CAC, and conversion funnels
• Monitor and report on customer base KPIs; identify trends, risks, and opportunities.
• Collaborate with Commercial, Finance, Growth, Product, Operations, and Customer Research &
• Present findings to senior stakeholders, turning complex analyses into actionable narratives.

🎯 Requirements

• 3 - 5 years of expertise in customer analytics, including segmentation, cohort analysis, lifecycle
• Solid understanding of CAC, LTV, retention rates, churn, and conversion funnels
• Strong commercial acumen linking customer insights to revenue and growth
• Experience stitching data from multiple sources to build a unified customer view in an ecommerce
• Healthcare, pharmaceutical, or subscription business model experience is a plus

🎁 Benefits

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ bank holidays)
• Private health, dental, and vision cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme