Customer Care Advisor

📋 Description

• Lead structured outbound call campaigns to walk customers through loan terms, confirm satisfaction
• Pitch and enroll customers in autopay programs, explaining interest rate savings and handling
• Conduct consultative cross-sell conversations for home equity, mortgage, solar power purchase
• Work rotating campaign assignments based on business need
• Manage a cloud-based phone system for queue status, campaign toggling, and call wrap-up
• Identify and escalate customer issues appropriately, asking targeted questions to find root causes

🎯 Requirements

• Comfortable working from a script while sounding natural and building rapport
• Strong written communication skills
• Able to navigate multiple software platforms simultaneously while on a live call
• Coachable, metrics-aware, and able to receive direct feedback constructively
• Preferred: Experience with Salesforce or similar CRM
• Preferred: Background in financial services, lending, solar, or home improvement

🎁 Benefits

• Compensation: $22/hour plus potential bonus opportunities
• Clear growth path into team lead, escalation specialist, and financial product specialist tracks
• Opportunity to pursue NMLS license and grow into a Licensed Loan Officer role
• Structured training from day one
• Promotion from within