Payoneer

1,001-5,000 employees
48 jobs posted

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Customer Care Associate (JP-speaking)

Customer Support

Added

6 days ago

Location

🇰🇷 Seoul

Type

Full time

Salary

Salary not provided

Related skills

crm customer service english japanese seoul

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📋 Description

Respond and resolve customer inquiries via phone, email and chat promptly
Ensure exceptional support for customers from start to finish
Escalate critical issues to the appropriate internal team
Multitask across Payoneer CRM and other systems
Proactively educate customers about Payoneer features to boost satisfaction
Grow customer relationships by delivering friendly, professional support

🎯 Requirements

Proficiency in Japanese – MUST (JLPT N1 or N2 preferred)
Proficiency in English communication (verbal & writing) - MUST
1-3 years of relevant experience in customer service
Service-oriented mindset, pleasant, and communicative
Well organized, detail-minded, problem solver
Ability to multi-task across multiple systems and screens

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