Customer Care Billing Specialist

📋 Description

• Review invoices and create credit memos to customer accounts
• Assist customers with billing questions and resolve billing issues
• Issue credits for service/product removals and cancellation
• Research and respond to customer credit card disputes
• Maintain detailed logs of customer interactions
• Answer inbound phone calls and instant messages

🎯 Requirements

• Experience in customer service roles and call center environment
• Advanced English (both written and oral)
• Exceptional Excel Skills and general computer literacy
• Basic accounting and bookkeeping background
• Excellent multi-tasking and communication skills
• Bachelor's degree

🎁 Benefits

• Health insurance: major health coverage for you and family
• Life Insurance: coverage up to 24x monthly salary
• Work-Life Balance: paid time off and personal days
• Financial Security: 13% matched savings fund and vouchers
• Wellness: Employee Assistance Program and wellness initiatives
• Growth: ongoing learning and career advancement opportunities