Customer Care Coordinator

📋 Description

• Coordinate global product line ops for clients.
• Respond to client enquiries on inspection and lab services.
• Coordinate with SGS affiliates worldwide; report progress to clients.
• Review inspection data and ensure compliance with protocols.
• Assist billing with invoicing and AR activities.
• Maintain job files per internal control requirements.

🎯 Requirements

• University degree in marine, technical, chemical or commercial field.
• 3+ years back-office experience.
• Experience in client service and direct client communication.
• Knowledge of metals commodity inspections; strong MS Office skills.
• Fluent written/spoken English; strong communication skills.
• Ability to prioritise work, work under pressure.

🎁 Benefits

• Global leader in inspection and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.