Customer Care Expert, Enterprise

📋 Description

• The Enterprise Support team delivers advanced, omnichannel technical support to enterprise clients
• Resolve highly complex, high-risk issues across a broad Toast product landscape.
• Manage inbound case traffic and maintain active backlog; escalate aging cases.
• Prioritize workload based on account tier and urgency with team guidelines.
• Translate technical issues for non-technical audiences and provide actionable guidance.
• Support de-escalation in high-stakes or executive-level cases with leadership.

🎯 Requirements

• 2-4 years in a technical support role focused on customer satisfaction.
• Ability to quickly learn Toast product suite across many technical issues.
• Capable of spotting non-obvious solutions and escalating when needed.
• Foundational understanding of software, hardware, and networks.
• Strong communication and organizational skills; multi-channel support experience.
• Experience with multichannel (phone, chat, email) support.

🎁 Benefits

• Hybrid work model; in-office 2 days/week post training in Omaha, NE.
• Competitive compensation and benefits; total rewards program.
• Location: Omaha, NE office; access to in-office resources.
• Company values emphasize learning and AI tooling to improve customer outcomes.
• Details on benefits: https://careers.toasttab.com/toast-benefits