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7 days ago
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team management process improvement project management coaching performance metrics
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📋 Description

  • Lead a team of 10-12 Retail Care agents in Omaha, NE
  • Coach, train, and mentor staff to deliver high-quality customer interactions
  • Drive performance: productivity, resolution times, and CSATs
  • Own process improvements and innovative approaches to the customer care model
  • Collaborate with care and retail leadership, enablement, and customer success
  • Analyze data and manage projects to optimize the customer journey

🎯 Requirements

  • 3+ years of performance management/coaching (Team Lead/Manager)
  • 4+ years in a role focused on customer satisfaction
  • Ability to navigate changing priorities and work independently
  • Strong communication, problem-solving, and project management
  • Proficiency with Google Suite and flexible hours

🎁 Benefits

  • Competitive total rewards package and benefits
  • Hybrid/office flexibility by region; in-office at Omaha, NE
  • Professional growth and opportunities as a founding team member
  • Inclusive work culture with emphasis on learning and development
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