Customer Care Representative

📋 Description

• Serve as frontline voice of Ruggable to consumers via phone, chat and email
• Provide timely, thorough resolution to inquiries including returns, cancellations, exchanges, order
• Act as a product expert with knowledge of website features, stock lists and products
• Escalate problems to management and propose resolutions to improve the consumer experience
• Collaborate with teammates and share tools/methodologies to enhance efficiency across the team

🎯 Requirements

• Excellent written and verbal communication
• Passionate about helping others and finding solutions
• Ability to resolve inbound inquiries across channels with high empathy
• Ability to summarize and escalate issues quickly and concisely
• Proficiency with spreadsheet applications (Google Sheets, Microsoft Excel)
• Must be a team player

🎁 Benefits

• $17.50 per hour starting salary
• This is a full-time role with a 40-hour work week
• Employer matching (up to 3% of base salary) for company sponsored 401K plan