Customer Care Specialist

📋 Description

• Role focuses on collecting payments and managing delinquent accounts via calls, emails, and written
• Supports post move-out processes and collaborates with 3rd party banks for refunds and settlements.
• Works with site teams to resolve disputes and ensure accurate invoicing.
• Provides data-driven support to maintain customer relationships across locations.
• Works in a fast-paced environment with a hands-on, collaborative culture.

🎯 Requirements

• High school degree required; 1-2 years residential/property experience preferred.
• Superior attention to detail and strong written/oral communication.
• Proficient with data entry, Microsoft Office (Outlook, Excel, Word).
• Ability to navigate computerized systems; dependable with ability to work independently.
• Excellent customer service skills and ability to handle multiple tasks.
• Advanced communication skills and strong relationship-building across locations.

🎁 Benefits

• Competitive salary based on experience.
• Remote work — 100% remote role.
• Paid time off (vacation, sick leave).
• HMO medical coverage via company plan.