Customer Care Specialist, Retail

📋 Description

• Provide inbound support for retail customers with a generalist model.
• Resolve complex inquiries and own the customer experience end-to-end.
• Collaborate with care leadership, enablement, and onboarding teams.
• Assist with setup/troubleshooting of tech devices and Toast hardware.
• Suggest process improvements to enhance customer programs.
• Participate in meetings and training to improve team outcomes.

🎯 Requirements

• 1+ years in a customer-facing role or 1+ year in tech troubleshooting.
• Experience with root cause analysis and solving problems.
• Proven ability to navigate technical tools (Apple laptop, Android) and Toast hardware.
• Strong verbal/written communication and organizational skills.
• Ability to work independently amid shifting priorities.

🎁 Benefits

• Hybrid work model with in-person collaboration.
• Competitive total rewards and benefits information.
• Inclusive culture with a focus on diversity and belonging.
• Learn about AI tools used in hiring and product development.
• Access to location-specific in-office expectations and teams.
• Supportive environment to thrive in hospitality community.