Customer Change Management & Communications Manager

📋 Description

• Define and govern intake, assessment, and comms for customer-facing changes
• Establish global change funnel framework for change material and actions
• Ensure initiators provide impact assessments and enablement inputs
• Own comms strategy across digital, hybrid, and white-glove delivery models
• Partner with Digital CSM, Marketing, and Adoption teams for unified experience
• Set escalation processes and readiness standards with partners

🎯 Requirements

• Bachelor's degree in Communications, Business, Marketing, Change Management or related
• 5+ years in customer communications, change mgmt, or related
• Strong understanding of change mgmt frameworks (Prosci preferred)
• Excellent written/verbal skills to translate complex changes for customers
• Experience with multi-channel customer communications (email, in-app, digital)
• CRM/MA tools: Salesforce, Gainsight, Marketo, Journey Orchestrator or similar

🎁 Benefits

• Competitive benefits package
• Hybrid work arrangement with in-office attendance at Florham Park, NJ
• Paid time off and parental leave benefits
• Education assistance and training resources
• 401k with company matching