Customer Enablement Manager

📋 Description

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led
• Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases
• Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and
• Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey
• Track and measure learning engagement, proficiency, and product adoption to continuously improve

🎯 Requirements

• 3+ years of experience in customer education, instructional design, or scaled Customer Success
• Proven ability to design modern learning experiences using microlearning, scenarios, and social
• Strong content creation skills with the ability to simplify complex product workflows into
• Data-informed mindset with comfort using product and learning metrics to drive program improvements.
• Excellent cross-functional collaboration and program management skills in a fast-paced environment.
• Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking

🎁 Benefits

• Equal opportunity to participate in accommodations during the application and interview process.