Customer Enablement Specialist - APAC

📋 Description

• Lead onboarding sessions and platform walkthroughs for new customers to drive activation
• Provide proactive support across channels to reduce churn and grow account value
• Document bugs and feature requests for Product/Engineering teams
• Navigate compliance and security requirements for regulated industries
• Maintain CRM/ticketing records to ensure a single source of truth
• Monitor CSAT, NPS, and retention to improve the customer experience

🎯 Requirements

• 2+ years in technical support or customer success in SaaS/software
• Hybrid work style; can balance onboarding sessions with reactive support
• Able to explain complex tech to non-technical users with commercial insight
• Curious to master multiple software platforms and stay updated on MarTech trends
• Problem solver who focuses on long-term solutions

🎁 Benefits

• Hybrid work model with access to office locations
• Career growth opportunities and professional development
• Inclusive culture and diversity programs
• Generous paid time off and comprehensive benefits