Customer Engagement Manager

📋 Description

• Oversee the customer journey from onboarding through renewal.
• Develop onboarding procedures to accelerate value.
• Collaborate with customers on account development plans.
• Monitor health with analytics to prevent churn.
• Serve as liaison between teams to safeguard outcomes.
• Lead Quarterly Business Reviews to showcase value.

🎯 Requirements

• Passion for user success and adoption.
• Empathy to build authentic stakeholder connections.
• Executive-level interpersonal and consultative skills.
• Analytical, data-driven approach using usage metrics.
• Flexibility to work with Sales, Product, and teams.
• Clear, persuasive communication and presentations.

🎁 Benefits

• Be part of a remote-first team with global teammates.
• Grow in security and open source tech domains.
• Support for personal and professional development.