Customer Experience Advisor

📋 Description

• Answer inbound calls about workplace pensions
• Help customers understand pension products and options
• Record information accurately and follow internal processes
• Identify and resolve complaints per procedures
• Collaborate with colleagues for consistent outcomes
• Learn systems, products and processes to assist customers

🎯 Requirements

• Experience in a customer service or contact centre role
• Confident handling high-volume queries in fast-paced env
• Strong written and verbal communication
• Excellent attention to detail
• Ability to prioritise work and manage queries
• Confidence learning new systems and processes

🎁 Benefits

• Annual bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees)
• 25 days holiday plus public holidays
• Discounts on products and high street stores