Customer Experience Analyst

📋 Description

• Build growing subject-matter expertise within an assigned Customer Operations domain, proactively
• Support administration of core Customer Operations tools (e.g., Zendesk) as needed, building
• Own early-stage cross-functional Customer Operations projects, driving scoping, coordination, and
• Translate between technical and non-technical stakeholders, internal and external to Customer
• Begin applying AI and automation tools to daily work and recurring processes, identifying
• Document updated, improved or newly created processes as well as any other key information within

🎯 Requirements

• 2-5 years of experience in a customer operations, call center, or other process-driven environment.
• High school diploma or GED required; Associate's degree or related coursework a plus.
• Technical skills: Intermediate Understanding of G Suite; basic familiarity with Mode, Looker
• Zendesk familiarity or admin certification is a plus.
• Strong analytical skills with an aptitude for translating complex data
• Open to feedback, with a growth-oriented approach to building expertise over time.

🎁 Benefits

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits
• Total compensation range: $50,000- $63,000. Equity is included in overall compensation package.
• Ibotta is an Equal Opportunity Employer. Applicants must be currently authorized to work in the