CookUnity

11-50
25 jobs posted

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Customer Experience Assistant Manager

Customer Support

Added

10 minutes ago

Location

🇦🇷 Buenos Aires

Type

Full time

Salary

Salary not provided

Related skills

workforce management google sheets tableau excel sla

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📋 Description

Oversee a CX team of 4-6 supervisors
Manage daily operations and staffing needs
Support workforce planning and scheduling
Ensure KPIs: SLAs, CSAT, eNPS, retention
Lead initiatives to improve employee engagement
Align CX ops with brand standards

🎯 Requirements

5+ years in customer support management
Proven KPI delivery (SLA, CSAT, retention)
Experience with workforce management & talent development
Experience with Performance Improvement Plans (PIPs)
Strong data skills: Excel/Google Sheets; Tableau
Customer-centric with service mindset

🎁 Benefits

Pay in USD
Remote work with flexible life design
15 days vacation/year from start
Healthcare stipend
5-year sabbatical after 5 years
Paid family leave; compassionate leave

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