Deliver exceptional customer support across chat, phone, and email
Manage multiple live chat conversations with empathy and accuracy
Meet hourly productivity, SLA, and quality metrics
Learn Benepass products and internal systems to solve problems independently
Self-serve using tools and documentation, escalate when needed
Partner with Product, Operations, Engineering, and Customer Success to resolve issues

🎯 Requirements

2+ years in a customer-facing support role
Hybrid schedule with in-office days in Chandler, AZ
Experience across phone, chat, and email channels
Ability to handle multiple live chats concurrently
Strong verbal and excellent written communication
Proven prioritization and self-serve using tools/resources

🎁 Benefits

95% medical, dental, vision coverage
WFH setup $250 (one-time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working & Commuter Benefit

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