Deliver timely, accurate support to customers via email, phone, and social media
Identify, investigate, and solve inquiries that exceed expectations
Organize and tag support tickets to identify trends and KPIs
Update and maintain support collateral to educate and delight customers
Make recommendations based on customer feedback to improve processes
Embody Dopple’s values to deliver a world-class customer experience

🎯 Requirements

Personable, patient with problem-solving mindset
Fast learner thriving in fast-paced environments
Customer-first mentality
Proficient with business software (G Suite, Slack)
Strong communication and teamwork
Able to work quickly under pressure; interest in fashion/ecommerce/tech

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