Customer Experience Associate - English

📋 Description

• Manage and resolve daily client tickets and ensure that clients' questions and problems are
• Address challenging customers and problems that require escalation outside of the department.
• Strive to provide all customers with an outstanding customer experience
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we
• May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance

🎯 Requirements

• Minimum 2+ years of experience in customer service
• Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset
• Excellent written and spoken communication skills with Familiarity in email marketing.
• Client-focused with the ability to build customer relationships and customer confidence.
• The ability to jump right into a fun and relaxed office culture

🎁 Benefits

• A place to grow, together: Join a diverse, international team in a modern office buzzing with
• Practical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly
• Learning, every step of the way: Over 1,55,000 courses on Udemy, facilitator-led sessions, and
• Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous
• Wellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and