Customer Experience Associate - Seasonal

📋 Description

• Deliver warm, personalized customer service across email and chat throughout the shopping journey.
• Provide product recommendations and sizing guidance to help purchases.
• Assist with order placement, status, returns, exchanges, and shipping issues.
• Learn and follow procedures for accurate order processing and support.
• Navigate multiple customer service platforms while maintaining quality.
• Build knowledge of products, policies, and operations for informed support.

🎯 Requirements

• Previous customer-facing experience in ecommerce, digital support, or retail.
• Experience with email, chat, messaging, or digital channels.
• Strong written and verbal communication with empathetic responses.
• Warm, welcoming, empathetic approach to customer interactions.
• Strong problem-solving and quick-thinking skills.
• Highly organized, detail-oriented, capable of multi-tasking.

🎁 Benefits

• $18–$22 per hour, depending on experience.
• Part-time, fully remote position for U.S.-based candidates.
• Seasonal role through year-end with potential permanent transition.
• Flexible hours during sales and seasonal peaks.
• Opportunity to gain experience in ecommerce customer experience.
• Collaborative environment with exposure to Operations and Product teams.