HappyCo

51-200 employees
2 jobs posted

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Customer Experience Manager

Customer Support

Added

3 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

integrations customer success onboarding ai sso

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📋 Description

Embedded CXM at partner NYC office, in-person collaboration with partner team.
Launch and support mutual customers end-to-end from onboarding to ongoing success.
Create a seamless customer experience across platforms and tools.
Resolve day-to-day issues in real time, reducing handoffs.
Represent HappyCo in customer and partner calls.
Collaborate with Engineering/Product on integrations and AI-driven experiences.

🎯 Requirements

Strong CXM or customer success with full-cycle ownership.
Experience beyond transactional support with focus on outcomes.
In-office in New York City; not remote or travel-based.
Autonomy in fast-paced environment.
Technical fluency for integrations, SSO, and AI tooling.
Strong judgment and communication with executives.

🎁 Benefits

Note: Benefits not specified in data.

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