Customer Experience Rep II

📋 Description

• Address inquiries and issues promptly and professionally
• Triaged emails, resolved issues, processed returns/credits/rebills
• Provide accurate, policy-aligned answers to customers
• Deliver courteous, professional service to AbbVie customers
• Manage order inbox and orders from multiple channels
• Collaborate with team and work independently as needed

🎯 Requirements

• 2-4 years of Customer Service experience
• Preferred Salesforce and SAP experience
• Team-oriented and proficient in MS Office
• High School Diploma; Bachelor’s preferred

🎁 Benefits

• Comprehensive benefits package including medical/dental/vision
• Paid time off, 401(k) for eligible employees
• Short-term incentive programs