Customer Experience Representative Senior

📋 Description

• Provide coordinated scheduling for complex procedures and services.
• Assist patients and clinicians with access to specialty services and registrations.
• Coordinate post-discharge outpatient services per healthcare team needs.
• Deliver strong customer service, resolving scheduling challenges for patients.
• Obtain prior authorizations for imaging and other services via portals/phone.
• Review and enter orders, referrals, and authorizations accurately.

🎯 Requirements

• Minimum 2 years of customer service experience.
• 18+ years old with suitable education/experience.
• High school diploma or GED; associate degree or equivalent preferred.
• Healthcare environment experience preferred; Epic scheduling system familiarity preferred.
• Strong verbal/written communication and attention to detail.
• Ability to manage multiple priorities and work remotely.

🎁 Benefits

• Competitive hourly pay: 23.22 - 31.83 USD/hr.
• Remote work with evening shifts; part-time ~20 hrs/week.
• Medical and dental benefits; PTO and time-off programs.
• Retirement, life, disability, and voluntary benefit options.
• Education reimbursement and loan guidance; well-being programs.
• Career development and mission-driven healthcare environment.