Customer Experience Rx Specialist

📋 Description

• Deliver real-time Rx support to users, shoppers, retailers, and partners.
• Assist with Rx delivery inquiries and Instacart Health programs like Fresh Funds.
• Provide empathetic, professional service to build trust.
• Work in a fast-paced, evolving environment with changing priorities.
• Identify trends from feedback and drive process improvements.
• Collaborate with teams across health, product, and operations.

🎯 Requirements

• 1+ year in customer service or call center support.
• Strong communication, phone etiquette, and written skills.
• Tech-savvy with web tools and smartphone apps.
• Ability to multitask, prioritize, and solve problems quickly.
• Empathy, customer advocacy, and sound judgment.
• Experience with Salesforce, Geneys, Admin or similar platforms.

🎁 Benefits

• Remote-friendly work arrangement with flexible location options.
• Eligible for new hire equity grant and annual refresh grants.
• Learn about Instacart Health initiatives like Fresh Funds.
• Access to Flex First remote work policy and benefits.