Customer Experience Specialist

📋 Description

• Talk with ranchers via chat and phone to resolve issues fast.
• Troubleshoot technical issues using data, tools, and judgment.
• Partner with technical teams to translate complex issues into actions.
• Analyze Support data to spot patterns and insights.
• Collaborate with Field, Onboarding, Sales, and Product teams.
• Take ownership from start to finish and keep ranchers updated.

🎯 Requirements

• 3+ years in customer-facing roles.
• Customer-obsessed with ranchers and animals.
• Comfortable learning complex systems; open to learning code.
• Deep knowledge of the ranching industry.
• Curious; digs deeper to understand why.
• Calm under pressure; proactive and owns tasks.

🎁 Benefits

• Office-first culture with in-person collaboration.
• Growth funds and $1,000 personal growth budget.
• High-performance, collaborative team environment.
• Office-based in Boulder, with flexible in-office policy.