Customer Experience Specialist

📋 Description

• Talk directly with farmers to diagnose on-farm issues
• Troubleshoot using data, tools, AI, and judgement
• Visit farms to support farmers and animals
• Spot patterns and share insights to improve Halter
• Collaborate with field, onboarding, and product teams
• Take ownership from start to finish with customers

🎯 Requirements

• Obsessed with delivering the best possible customer experience
• Strong communicator who explains complex things clearly
• Natural problem-solver who digs into data
• Comfortable working with systems and data to diagnose problems
• Curious about how things work in the real world: animals, farms, tech
• Stay steady under pressure and bring calm structure

🎁 Benefits

• Office-first culture with in-person collaboration
• Flexible office-first approach with trust
• $1,000 personal growth fund for development
• Meaningful work helping farmers and animals
• Grow across cross-functional teams
• Competitive, supportive team environment