Customer Experience Specialist

📋 Description

• Own escalations from initial contact through resolution for homeowners, clients, and partners.
• Negotiate and settle eligible financial disputes within authority.
• Communicate empathetically, explaining technical issues and options.
• Manage executive-level customer concerns balancing advocacy, policy, risk, and outcomes.
• Respond to regulatory complaints and coordinate with Legal and stakeholders.
• Coordinate with Field Service and Operations to ensure verified system recovery.

🎯 Requirements

• 2+ years resolving high-sentiment disputes or sensitive customer concerns.
• 2+ years solar industry experience (tech support, field service, coursework, etc.).
• Ability to troubleshoot solar inverters and monitoring platforms.
• Strong attention to detail with multi-case management.
• Self-directed, autonomous work style; accountable for outcomes.
• Clear written and verbal communication; empathetic customer interactions.

🎁 Benefits

• Competitive hourly pay: $26.97–$36.49/hour, midpoint $31.73/hour.
• Remote-first environment for eligible US positions.
• Health benefits with 100% employee premium coverage and 50% for dependents.
• Dental, vision, disability insurance, and parental leave.
• 401(k) with $1,000 employer match; stock options.
• Professional development reimbursement up to $500/year.