Customer Experience Specialist: Retail

📋 Description

• Promptly address Retailer inquiries via email, phone, and other channels.
• Engage with Retailers at varying leadership levels, ensuring clear communication.
• Provide detailed, accurate info about products, services, and policies.
• Document interactions and share feedback to improve support processes.
• Diagnose Retailer pain points and deliver tailored, resourceful solutions.
• Collaborate with Product, Trust & Safety, and Engineering to escalate and resolve issues.

🎯 Requirements

• High school diploma or equivalent
• 1+ years troubleshooting customer issues
• Experience with multi-channel communication platforms (phone, email)
• Familiarity with CRM systems or tools for managing customer interactions
• Strong interpersonal skills to foster relationships with internal teams and retailers
• Understanding of e-commerce platforms and online retail operations

🎁 Benefits

• Flexible work location (remote or in-office as needed)
• Competitive compensation and benefits
• Flex First remote work policy
• Opportunities to participate in in-person events
• Career growth and cross-functional collaboration