Customer Experience Specialist (Sellers)

📋 Description

• Own the seller support experience across chat and email, resolving questions and issues involving
• Investigate seller problems end to end by reviewing order, payment, shipping, and account
• Provide timely support during live-selling events, remaining calm and responsive when sellers
• Manage escalations effectively, providing Product and Engineering teams with clear context and
• Identify recurring problems and proactively flag patterns that could affect multiple sellers or
• Use sound judgment to determine which issues can be resolved independently and which require

🎯 Requirements

• Previous experience in customer support, seller support, customer experience, or a similar
• Strong problem-solving and investigative abilities, with the confidence to dig into complex issues
• Excellent written and spoken English, with the ability to explain challenging situations clearly
• Ability to remain calm, organised, and focused while managing a busy support queue and
• Strong judgment and ownership, with the ability to make decisions independently while knowing when
• Willingness to work weekends after training, as weekend coverage is an essential part of the role.

🎁 Benefits

• Remote contractor opportunity based in Brazil.
• 29 days of paid time off, plus UK bank holidays.
• A dedicated day off for your birthday.
• Share options that provide an opportunity to participate in the organisation’s long-term success.
• Meaningful ownership and autonomy from the beginning.
• Opportunity to work alongside highly skilled, collaborative, and supportive teammates.