Customer Implementation Specialist - US Payroll

📋 Description

• Lead onboarding for small to medium clients in first 60-90 days.
• Explain complex concepts via email and video calls.
• Own end-to-end implementation process for accounts.
• Set client expectations with stakeholders and manage timelines.
• Collaborate with Account Executives and Success Managers on progress.
• Handle high-severity requests and feed improvements to teams.

🎯 Requirements

• 3+ years customer-facing onboarding for SaaS or HR/payroll.
• US payroll experience in implementation or in-house roles.
• Basic spreadsheet/database skills; quick learner.

🎁 Benefits

• Permanently Remote
• Pay wired directly to bank
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO