Customer Learning Program Lead

📋 Description

• Lead and develop a high-performing Customer Learning team.
• Own the Learn experience, curriculum, and program portfolio.
• Turn priority customer needs into role-based tracks and programs.
• Make the portfolio easy to understand with clear progression.
• Lead how learning reaches customers through owned and partner channels.
• Use data to measure impact and decide what to build or stop.

🎯 Requirements

• 10+ years in customer education, digital learning, or related field.
• Experience leading a multidisciplinary customer education team.
• Built and scaled a customer-facing learning program with measurable results.
• Designed role-based learning across owned and partner channels.
• Evidence of impact on product use or customer value.
• Excellent cross-functional leadership and curiosity about AI.