Customer Lifecycle Marketing Manager

📋 Description

• Design, plan and improve customer engagement across the journey
• Collaborate with CRM, automation, product, digital, data and customer teams
• Turn insight into meaningful customer communications

🎯 Requirements

• Experience in CRM, customer engagement or lifecycle marketing
• Understanding of lifecycle principles, segmentation and journey mapping
• Data-driven campaigns using insights to improve outcomes
• Experience planning multi-channel campaigns with delivery or automation teams
• Strong written communication and clear briefs
• Able to manage multiple projects, deadlines and stakeholders

🎁 Benefits

• Annual performance bonus and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees)
• 25 days holiday plus public holidays; buy/sell holiday
• Discounts on products and wide store/network benefits