Paytm

51-200 employees
84 jobs posted

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Customer Loyality Manager

Added

2 days ago

Location

🇮🇳 Noida

Type

Full time

Salary

Salary not provided

Related skills

sql tableau braze salesforce marketing cloud clevertap

📋 Description

Define and execute retention and loyalty strategies across lifecycle.
Design and manage loyalty programs, rewards, cashback, and engagement.
Drive repeat purchases through targeted CRM campaigns.
Develop segmentation and personalization using behavioral data.
Own lifecycle communications across Push, Email, SMS, WhatsApp, in-app.
Monitor metrics: retention, churn, RPR, engagement, LTV.

🎯 Requirements

8+ years in Customer Retention, Loyalty, CRM, or Lifecycle Marketing.
Experience in Travel, E-commerce, Fintech, or Digital Platforms.
Proven track record of improving retention and LTV.
Hands-on with CRM tools like Clevertap, WebEngage, MoEngage, Braze.
Strong analytical skills with SQL, Excel, Tableau, Power BI.
Experience in segmentation, personalization, and campaign optimization.
Ability to work cross-functionally and influence stakeholders.
Strong problem-solving and data-driven decision-making.

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