Customer Management Performance Specialist

Added
4 minutes ago
Type
Full time
Salary
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Related skills

ms office data analysis excel cross-functional zoho
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๐Ÿ“‹ Description

  • Coordinate customer onboarding data gathering with the Performance Management team.
  • Facilitate billing baseline adjustments to AMU calculations.
  • Organize workflow for AMU adjustments and normalization.
  • Participate in weekly performance reviews across clients for upcoming adjustments.
  • Develop processes to manage AMU adjustments and prioritization.

๐ŸŽฏ Requirements

  • 1-3 years data analysis, financial acumen, understanding of utility bills.
  • Experience in energy/utility industry preferred.
  • Understanding of utility billing, rate structures, tariffs preferred.
  • Strong problem-solving and creative thinking abilities.
  • Demonstrated customer service and cross-team collaboration.
  • Proficient in MS Office, especially Excel.

๐ŸŽ Benefits

  • Career advancement opportunities in a fast-growing, supportive environment.
  • Competitive pay.
  • Full benefits: medical, dental, vision, 401K, life and disability insurance.
  • Team-focused culture and positive impact opportunities.
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