Customer Onboarding Manager

📋 Description

• Project manage customer onboardings to successful outcomes, accelerating Time to Value.
• Collaborate with internal tech resources to train customers on Insider One.
• Establish relationships with all levels of the customer org to align goals.
• Help drive early adoption, setting KPIs and success metrics for ROI.
• Coordinate effectively with client agencies and third parties to drive outcomes.
• Ensure high deliverable quality and smooth post-onboarding transitions to CS/Support.

🎯 Requirements

• 5+ years in SaaS project management and client onboarding.
• PM qualifications (Agile, PMP, Prince2) a plus.
• Strong written and verbal English communication.
• Strong time and task management skills.
• Understanding of Google Tag Manager and Google Analytics is a plus.
• Understanding of webhooks and APIs.

🎁 Benefits

• Be part of a diverse, global team with 50+ nationalities.
• Internal trainings on AI, coding, languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass.
• Become a Shareowner through our ESOP program.
• Referral bonuses for building great teams.
• Volunteer and social impact programs year-round.