Customer Onboarding Manager

📋 Description

• Be the primary onboarding point between client needs and the platform.
• Own end-to-end onboarding and ensure delivery within scope.
• Lead onboarding kick-offs with clear expectations and timelines.
• Guide clients on how products align with goals for long-term success.
• Coordinate with engineering/product for smooth integrations.
• Drive product adoption by addressing risks and delays.

🎯 Requirements

• University degree in Business, Marketing, IT, or related field.
• 4+ years in customer-facing roles in Martech or SaaS.
• Strong written and spoken English and Malay.
• Strategic thinker with solid project management skills.
• Customer-oriented with strong client relationships.
• Self-motivated, proactive team player with adoption ideas.

🎁 Benefits

• Global team with 50+ nationalities across offices.
• Internal trainings on AI, coding, languages, and more.
• Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass.
• Eligibility-based ESOP ownership.
• Referral bonuses.
• Volunteer and social impact projects.