Customer Onboarding Manager - DACH

📋 Description

• Be the face of Insider One to clients and bridge needs with our tech
• Identify client goals and map features to meet them
• Ensure client adoption of our tech and deliver world-class service
• Collaborate with engineers and product teams for tech support
• Create and maintain key account plans to boost value
• Build trusted advisor relationships for client satisfaction

🎯 Requirements

• Experience in customer-facing roles (CS, PM, strategic consulting) with execs
• Strong oral and written communication; energetic phone skills
• Global client base; self-motivated and tech-savvy problem solver
• Care for clients; strong project/time management and attention to detail
• Passion for testing, measuring, and improving outreach and follow-up
• Fluent in English and German

🎁 Benefits

• Diverse global team with 50+ nationalities
• Internal trainings on AI basics, coding, language skills
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass
• ESOP share ownership opportunity
• Referral bonuses and team-building activities
• Community volunteering and social impact projects