Customer Onboarding Manager (Implementation Project Manager)

📋 Description

• Lead customer onboarding projects to accelerate Time to Value and ensure retention.
• Collaborate with internal tech teams to train customers on Insider’s platform.
• Build relationships with stakeholders at all levels to understand goals.
• Drive early adoption by setting KPIs and ROI metrics.
• Advocate for customer use cases with the product development team.
• Oversee smooth transitions to the Customer Success & Support post-onboarding.

🎯 Requirements

• Minimum of 3 years experience in SaaS project management and client onboarding.
• PM qualifications such as Agile, PMP, or Prince2 are a plus.
• Strong communication skills and business fluency in English.
• Time and task management skills.
• Proven ability to communicate with internal and external stakeholders.
• Knowledge of Google Tag Manager, Google Analytics, and Google Product Feed is an advantage.

🎁 Benefits

• Hybrid work arrangement in Sao Paulo, Brazil.
• Global, diverse team across 30+ offices.
• Exposure to AI-driven product recommendations and CDP tech.
• Equal opportunity employer; inclusive workplace.