Jobgether

11-50
14724 jobs posted

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Customer Onboarding Specialist

Customer Support

Added

1 hour ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

slack hubspot intercom onboarding zoom

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Guide onboarding for SaaS customers from kickoff to launch
Own onboarding milestones, timelines, and dependencies
Lead customer education with live sessions and walkthroughs
Proactively monitor progress and address blockers
Provide chat and digital support during onboarding
Collaborate with Support/Operations to close gaps

🎯 Requirements

2+ years in SaaS onboarding or customer-facing role
Strong SaaS product configuration and workflows knowledge
Excellent written and verbal communication
Solid project management skills and timeline tracking
Technical confidence to troubleshoot live and explain concepts
CRM/tools familiarity and ability to work asynchronously

🎁 Benefits

Equity incentive plan
Flexible PTO
Health care coverage
Retirement plan with match
Remote-first flexibility
Professional development opportunities

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