Customer Onboarding Specialist

📋 Description

• Own deployments from handoff to Territory Manager and Support.
• Work with ranchers to deploy Halter and support day-to-day use.
• Lead practical, ranch-specific training.
• Be the main contact during deployment, ensuring clear ownership.
• Coordinate with Sales, Territory Managers, Support, Product, and Ops.
• Keep deployments on track by managing timelines and blockers.

🎯 Requirements

• Experience with customers: onboarding, supporting, deploying, or managing complex rollouts.
• Independent work and priorities organized.
• Coordinate moving pieces without constant oversight.
• Practical, solutions-focused mindset.
• Cross-functional collaboration and alignment across teams.
• Clear, straightforward communication.

🎁 Benefits

• Annual USD$750 self-development budget.
• Health Benefits - best-in-class insurance.
• 16 weeks parental leave for primary, 8 weeks for secondary caregivers.
• Wellness leave and unlimited paid annual leave.
• 401k with employer match: 100% on first 3%, 50% on next 2%.
• Equity via Employee Stock Ownership Plan (ESOP).