Ethos Life

51-200
21 jobs posted

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Ethos Life

Customer Operations Associate

On site

Operations

Added

7 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

customer support salesforce sms phone livechat

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📋 Description

Deliver exceptional experience to new and existing customer/insurance agents
Communicate policy status and agent compensation accurately
Navigate systems handling consumer policy info and partner agent data
Explain complex agent payments and contract details clearly
Provide service via email, live chat, SMS, and phone for partners
Develop knowledge of Ethos products and processes to support customers/agents

🎯 Requirements

1-3 years in customer support, success, operations, or related role
Life insurance experience a plus but not required
Very detail oriented with agent compensation/contract details
Bachelor’s degree preferred
Experience with Salesforce or equivalent support/help desk software preferred
Strong problem-solving curiosity and drive

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