Lead a team of up to 10 customer operations specialists to deliver an exceptional customer journey
Oversee day-to-day operations: team management, reporting, third-party relationships, industry
Enable the team to hit targets: CSAT, SLAs, TrustPilot
Coach and develop team members, support onboarding and recruitment strategies
Improve processes and collaborate with stakeholders on action plans
Own escalations and complaints from customers

🎯 Requirements

Proven ability to lead and motivate teams
Exceptional people skills and ability to maintain outstanding customer experience
Ability to create a supportive team environment
Resilient, adaptable, proactive in a fast-paced environment
Bias to action and ownership when solving problems
Previous knowledge of EVs/automotive industry is a bonus

🎁 Benefits

Dog-friendly offices
AI-assisted applications process with fair assessments
Perks hub: Octopus Employee Benefits
Grow with a culture that values autonomy and ownership

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot