Customer Protection Contact Centre Analyst

📋 Description

• Handle inbound/outbound customer contact by phone or electronic means
• Address Safer Gambling, Affordability or Financial Crime concerns
• Deliver excellent customer service while promoting Safer Gambling tools
• Use judgement to evaluate responses and apply controls to mitigate risk
• Maintain audit trail of actions (limits, closures, etc.)

🎯 Requirements

• Excellent written and verbal language skills
• Experience handling confidential information
• Experience with Safer Gambling and AML policies
• Knowledge of Safer Gambling customer tools
• Track record of delivering high-quality work

🎁 Benefits

• Great pension
• 25 days annual leave plus bank holidays
• Wellbeing and development days
• Life assurance and income protection
• Private healthcare and wellbeing support
• ShareSave scheme participation