Inbound/outbound contact with customers via phone or electronic means to address Safer Gambling
Deliver outstanding customer service while promoting Safer Gambling tools or Source of Funds
Use judgement to evaluate responses and apply controls to mitigate risk promptly.
Ensure actions such as loss limits, deposit limits, and account closure are taken with an audit

🎯 Requirements

Excellent written and verbal language skills.
Experience with distressed or angry customers.
Experience handling sensitive customer information.
Experience with Safer Gambling and AML policy requirements.
Sound knowledge of Safer Gambling customer tools.
Track record delivering high-quality work in a fast-paced environment.

🎁 Benefits

A regular bonus
Healthcare support
A stake in our ShareSave scheme
Great development opportunities
Wellbeing support, and more

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