Entain plc

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Customer Protection Contact Centre Analyst - Gibraltar Part time

Added

20 days ago

Location

🇬🇮 Gibraltar

Type

Part time

Salary

Salary not provided

Related skills

risk management customer service aml confidentiality financial crime

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📋 Description

Handle inbound/outbound customer contact by phone or electronic means
Address Safer Gambling, affordability or financial crime concerns
Deliver high-quality customer service while promoting Safer Gambling tools
Apply controls to mitigate risk and maintain audit trails

🎯 Requirements

Excellent written and verbal skills
Ability to communicate sensitively, calmly with distressed customers
Experience handling confidential information
Knowledge of Safer Gambling and AML policy requirements
Proven ability to deliver high-quality work in a fast-paced environment

🎁 Benefits

Great pension and 25 days annual leave plus bank holidays
Private healthcare and wellbeing support
Life assurance and income protection
ShareSave scheme and development opportunities
Equal opportunities employer

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