Customer Research Agent

📋 Description

• Monitor customer support chats and emails to ensure policy compliance
• Document feedback according to QA standards
• Collaborate with support to establish best practices and KPIs
• Create and present reports on key customer support quality metrics
• Develop reports on agent performance and customer feedback
• Identify areas of improvement in conversations with action plans

🎯 Requirements

• Advanced or upper-intermediate English verbal and written proficiency
• Fluent in Spanish
• 1+ year in customer service or support,QA or specialist role
• Strong data analysis to identify trends and insights to improve support quality
• Experience creating reports, dashboards, and presentations (Excel/Sheets/PowerPoint)

🎁 Benefits

• Health and wellness focus
• Global medical coverage
• Growth opportunities
• Benefits programs (gym, dental, psychology)
• Performance-driven rewards
• Dynamic work environment