Rubrik

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Rubrik

Customer Resilience Manager

On site

Operations

Added

20 hours ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

account management customer success onboarding cross-functional collaboration escalation management

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📋 Description

Post-sales owner for Enterprise Accounts; drives adoption, ROI, and customer satisfaction.
Coordinate with Sales, Marketing, Operations, Engineering, QA, IT to improve satisfaction.
Own customer journey from onboarding through 90-day experience and beyond.
Lead cross-functional teams; deliver RCA documents for issues and prevent escalations.
Develop and execute success plans to meet customer goals and objectives.

🎯 Requirements

Bachelor’s degree in a computer-related discipline preferred.
Minimum 8 years in customer experience and/or account management in tech.

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