Customer Resilience Manager

📋 Description

• Drive post-sales journey for a group of Enterprise Accounts.
• Act as driver, advocate, and main Rubrik contact for clients.
• Coordinate to maximize ROI, adoption, value and satisfaction.
• Collaborate with Sales, Marketing, Engineering, PM, and IT to improve customer outcomes.
• Own renewal and prevent churn through proactive engagement.
• Manage escalations and drive cross-functional improvements.

🎯 Requirements

• Bachelor’s degree in a computer-related discipline preferred.
• 8+ years in customer success and/or technical account management in tech.
• Excellent communication, presentation, and stakeholder management skills.
• Proven ability to lead cross-functional initiatives and manage escalations.
• Ability to travel to other locations as needed; willingness to work outside standard hours.
• Strong focus on customer outcomes and proactive account management.

🎁 Benefits

• Competitive base salary with bonus potential and equity.
• Full benefits package; relocation and visa options not specified.
• Inclusive culture focused on belonging and opportunity for growth.