light

1,001-5,000 employees
1 jobs posted

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Customer Retention

Added

11 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

account management retention

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📋 Description

Own renewal and enrollment recovery for Light customers.
Lead renewal cadences, scripts, and campaigns you create and iterate on.
Identify patterns in customer data to drive product/pricing/partner fixes.
Be the voice of the customer in cross-functional renewals discussions.

🎯 Requirements

7+ years in energy sales, retention, or account management.
Based in the US, ideally Texas, and able to work remotely.
Fluent in energy rates, contracts, plans; comfortable guiding customers through renewals without a
Self-directed with strong ownership of callbacks, reminders, and outcomes.
Bonus for Spanish language skills.

🎁 Benefits

Remote-friendly role; US-based, Texas preferred.
Opportunity to shape early-stage renewals program.

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